Frequently Asked Questions

Everything you need to know about shopping with Sylvanian Store Keepers.

How long does shipping take and what are the costs?

We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. Shipping is free on all orders over $75.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that final sale items are not eligible for return.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.

Are your materials sustainably sourced?

At Sylvanian Store Keepers, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we are working toward 100% sustainability by 2025.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.